Frequently Asked Questions

Here are the answers to the questions you may have

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How do I make payments on the M-KOPA X2?

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Smartphones

The payments you make on the M-KOPA X20 can be done by simply using the M-KOPA mobile app that is already on the M-KOPA X20
phone. Here's a quick guide.

1. Open the M-KOPA app
2. Tap 'Make Payment' and follow the prompts.

An alternative to making payments on the M-KOPA X20 is through our official Pay Bill 333222. Note: M-KOPA does not accept any
cash payments.

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How do I claim for the M-KOPA X2 insurance in-patient cover?

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Smartphones

To claim your in-patient cover, call us on 0800 221 245 or text Turaco on WhatsApp via 0768387 245 as soon as the incident occurs (within a maximum of one week), and one of our agents will assist you with the necessary documentation.

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What if I can't afford hospital bills at the time of hospitalisation? Can I qualify for cash upfront?

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Smartphones

Hospital cash doesn't provide upfront cash to members. They must first cleartheir medical bills and file a claim with Turaco. Once approved, Turaco will pay their claim within 3 days.

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What is the device protection benefit that comes with the M-KOPA X2?

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Smartphones

For the first year of the M-KOPA X20 purchase, you get free X20 screen repair when your X20 phone is broken. You are also entitled to a phone replacement, incase of theft.

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How many screen repairs and how many lost or stolen replacements am I eligible for?

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Smartphones

You can only claim 1 screen repair and 1 lost or stolen M-KOPA X20 replacement during the loan period.

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How do I unlock the M-KOPA X2 after making payments?

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Smartphones

Ensure you have your Wi-Fi or mobile data with an active data bundle on your SIM card. Once your Wi-Fi or mobile data is turned on and connected, you can unlock your M-KOPA X20 phone.

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What are the benefits of the free health insurance cover that comes with the M-KOPA X2?

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Smartphones

If you are admitted to receive treatments in any hospital registered by the Ministry of Health for one night or more, you will receive a cashback of Sh.1,000 per night of admission. This M-KOPA health insurance benefit is available only for a maximum of 30 nights per year, with a yearly limit of Sh. 30,000.

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What are the benefits of getting the M-KOPA X2?

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Insurance

The M-KOPA X2 is a part of the X-series family. The M-KOPA X2 phone is ‘More than a phone’, giving you access to add-ons such as free 4GB Safaricom data, medical insurance, and phone protection for broken screens or in case of theft. You can also unlock access to our embedded financial services like cash loans.

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How do I make payments on the M-KOPA X2?

All

Insurance

The payments you make on the M-KOPA X20 can be done by simply using the M-KOPA mobile app that is already on the M-KOPA X20 phone. Here’s a quick guide.

Open the M-KOPA app
Tap 'Make Payment' and follow the prompts.

An alternative to making payments on the M-KOPA X20 is through our official Pay Bill 333222. Note: M-KOPA does not accept any cash payments.

‍

How do I unlock the M-KOPA X2 after making payments?

All

Insurance

Ensure you have your Wi-Fi or mobile data with an active data bundle on your SIM card. Once your Wi-Fi or mobile data is turned on and connected, you can unlock your M-KOPA X20 phone.

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What are the benefits of the free health insurance cover that comes with the M-KOPA X2?

All

Insurance

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How do I claim for the M-KOPA X2 insurance in-patient cover?

All

Insurance

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What if I can't afford hospital bills at the time of hospitalisation? Can I qualify for cash upfront?

All

Insurance

Hospital cash doesn't provide upfront cash to members. They must first clear
their medical bills and file a claim with Turaco. Once approved, Turaco will pay their claim within 3 days.

‍

What is the device protection benefit that comes with the M-KOPA X2?

All

Insurance

For the first year of the M-KOPA X20 purchase, you get free X20 screen repair when your X20 phone is broken. You are also entitled to a phone replacement, incase of theft.

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How many screen repairs and how many lost or stolen replacements am I eligible for?

All

Insurance

You can only claim 1 screen repair and 1 lost or stolen M-KOPA X20 replacement during the loan period.

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What are the benefits of getting the M-KOPA X2?

All

Loans

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How do I make payments on the M-KOPA X2 -3?

All

Loans

The payments you make on the M-KOPA X20 can be done by simply using the M-KOPA mobile app that is already on the M-KOPA X20 phone. Here’s a quick guide.Open the M-KOPA appTap 'Make Payment' and follow the prompts.An alternative to making payments on the M-KOPA X20 is through our official Pay Bill 333222. Note: M-KOPA does not accept any cash payments.

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