Welcome to the M-KOPA Sales App. M-KOPA (“M-KOPA,” “We,” “Us” or “Our“) shall refer to M-KOPA Kenya Limited, M-KOPA Solar Tanzania Limited, M-KOPA Uganda Limited or any other M-KOPA Affiliate registered in any jurisdiction that the M-KOPA Sales App shall be used. The M-KOPA Sales App provides a platform for M-KOPA sales representatives to register new customers by collating information (defined in section 1 below) about potential and new customers.

The M-KOPA Privacy Policy explains how M-KOPA collects, uses, shares and protects information in relation to our mobile services, web site and any software provided on or in connection with the M-KOPA Sales App services (collectively, the “Service“), and your choices about the collection and use of your information.

  • By using the Service, you understand and agree that M-KOPA is providing a platform for authorized M-KOPA agents (“Users”) to gather content, including photos, comments and other materials (“User Content“), to use the Service and to share User Content with M-KOPA. Other authorized M-KOPA agents on the platform (“Other Users”) shall not search for, see, access, use, or share any of your User Content that you transmit through the Service, consistent with the terms and conditions of this Privacy Policy.
  • This Privacy Policy applies to all authorized M-KOPA agents who access the Service.


M-KOPA collects the following types of information collectively referred to as “Your Information”.

Information you provide us directly:

  • Your name, mobile number and location (country) when you register as an agent with M-KOPA
  • Your mobile number, log-in pin (A unique number provided to Users after registration with M-KOPA, which grants access to the M-KOPA Sales App) and location (country) when you sign in to the M-KOPA Sales App
  • Name, product type and purchase potential score of prospective customers provided during customer registration
  • Photo of customers’ national identification cards taken during customer registration

Analytics information:

  • M-KOPA works with companies that are not partners or affiliates of M-KOPA (“Third Parties”). M-KOPA uses monitored Third Party analytics tools of these Third Parties to help us measure traffic and usage trends for the Service. These tools collect information sent by any equipment used to download and use the M-KOPA sales app (“Device”) to assist us in improving the Service. M-KOPA collects and uses this analytics information with analytics information from Other Users so that it cannot reasonably be used to identify any particular individual.

Log file information:

  • As Users utilize the M-KOPA Sales App, log file information will automatically be reported to M-KOPA on all activities on the M-KOPA Sales App. Log file information includes but is not limited to web request, referring pages, domain names, and other such information.
  • Log file information allows for more accurate reporting and improvement of the Service.

Device identifiers:

  • While using your Device to access the Service, M-KOPA may access, collect, monitor, store on your Device, and/or remotely store one or more Device Identifiers. Device Identifiers are small data files or similar data structures stored on or associated with your device, which uniquely identify your Device. A Device Identifier may be data stored in connection with the device hardware, data stored in connection with the Device’s operating system or other software, or data sent to the device by the M-KOPA Solar Sales App.
  • A Device Identifier may deliver information to us or to a Third Party about how you use the Service and may help us provide reports. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.


In addition to some of the specific uses of information We describe in this Privacy Policy, We may use information that We receive to:

  • help you efficiently access information after you sign in
  • provide, improve, test, and monitor the effectiveness of our Service
  • develop and test new features
  • monitor metrics such as total number of visitors, traffic, and demographic patterns
  • automatically update the M-KOPA Sales App application on your Device
  • diagnose technical errors on the M-KOPA Sales App
  • improve safety and security


M-KOPA will not rent or sell Your Information to Third Parties without your consent, except as noted in this Privacy Policy.

Parties with whom M-KOPA may share your information:

  • M-KOPA may share Your Information with Third Party organizations (“Service Providers”) that help us provide the Service to you. Our Service Providers will be given access to Your Information only to the extent reasonably necessary to provide the Service under reasonable confidentiality terms.
  • M-KOPA may remove parts of Your Information that can identify you and share anonymized data with Third Parties. We may also combine Your Information with other information in a way that it is no longer associated with you and share that aggregated information.
  • M-KOPA may share Your Information with any person who invests in or finances (or may potentially invest in or finance), directly or indirectly, M-KOPA, and any of such person’s affiliates, officers, directors, employees, professional advisers, auditors, insurers or insurance brokers, service providers, partners and any delegate, agent, manager, administrator, nominee, attorney, trustee or custodian of any such person.
  • M-KOPA may release your information when required by law, regulation, court order or other court proceedings.

What happens in the event of a change of control:

  • If we sell or otherwise transfer part or the whole of M-KOPA or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), Your Information may be among the items sold or transferred. The buyer or transferee will have to honour the commitments we have made in this Privacy Policy.


Storage and Processing:

  • Information collected through the Service may be stored and processed in any country in which M-KOPA, its Affiliates or Service Providers maintain facilities.
  • By using the Service, you consent to the transfer of your information to any country in which M-KOPA, its Affiliates or Service Providers maintain facilities and the use and disclosure of Your Information as described in this Privacy Policy.
  • We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique PIN) to verify your identity before granting you access to the app
  • Please do your part to help us. You are responsible for maintaining the secrecy of your unique PIN and account information at all times.


  • Following termination or deactivation of your account, M-KOPA, its Affiliates, or its Service Providers may retain your information and User Content for backup, archival, and/or audit purposes.


If you have any questions about this Privacy Policy or the Service, please send us an e-mail to support@m-kopa.com


M-KOPA may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of the M-KOPA Sales App or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.